Hey there...
I'm Caroline Murphy, a multi-disciplinary product designer with over 15 years of experience based in Dublin, Ireland. I'm currently working at Zendesk, a SAAS company for the customer service industry where I'm leading several high-priority projects – including AI Agents and Agent Copilot.
I'm driven by passion and innovation and my mission to design products that are simple and delightful to use.
If you’d like to say hey, you can email me here or drop me a message on Linkedin or visit my Bento to learn more about me...
Brands I've worked with...
The story so far...
Zendesk
Apr 2021 to Present
Lead Product Designer
Multi-billion dollar company providing software-as-a-service products related to customer support, employee experience other customer communications. I worked across Mobile Apps, Messaging and high value projects like AI Agents and Agent Copilot.
Teckro
Oct 2019 to Apr 2021
Senior Product Designer
Teckro is a Med Tech SAAS company with a mission to modernize and simplify clinical research.
Aer Lingus
Feb 2016 to Oct 2019
Mobile Product Designer / Senior Product Designer
Leading up the Mobile App for 4 star International Airline, Aer Lingus. I was responsible for a full redesign and rebrand of our Mobile Application.
Inflight Dublin
Nov 2013 to Feb 2016
UI Designer
I worked as an UI designer for a content service provider for the airline industry. I had the opportunity to take on design projects for several airlines, including; Norwegian airlines, LOT Polish Air, Singapore airlines and also led the design of in-house white label wireless Inflight entertainment solution, Everhub.